Coronavirus (COVID-19) Infection Prevention & Control Policy

Created June 19th 2020  - 4th revision April 2021


At Just Massage Holistic Therapy, our very purpose is to improve your wellbeing… physically, mentally and emotionally. We want to make you aware of the things that have always happened behind the scenes, as well any changes we have made to further ensure Covid-19 Safety.

Coronavirus (COVID-19) Infection Prevention and Control training, accredited by our UK trade body Guild of Professional Beauty Therapists Ltd, was completed in 2020 and a risk assessment completed. This has been regularly reviewed in line with ever changing government recommendations to inform our policy and this is now the 4th revision.

It is our intention to ensure your experience here will not be compromised in any way and short of having to postpone if either of us have any symptoms, we hope you will be able to continue to enjoy Just Massage Holistic Therapy as part of YOUR commitment to YOUR wellbeing. 

Feedback from you, the wonderful JM clients, many of whom have been having regular treatments here for a good number of years, has been amazing! You tell us you feel very safe here which is really great to know and judging by the looks on your faces are very  glad to be able to come back!
We are indebted to your loyalty...thank  you!

Re-opening & Your appointment

Our priority continues to be ensuring that regular long standing clients have adequately spaced and convenient appointments. To this end fewer appointments are available per week as we now limit the number of treatments for both for safety and personal reasons. New clients are strictly limited to referrals with a limited capacity for pregnancy massage clients.

Please do get in touch if you are an existing client and would like to return, we will add you to the waiting list.

Safety - for you and us!

If, in the days before and at any time up to the time you are setting off for your appointment, you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise me as soon as possible and DO NOT COME TO YOUR APPOINTMENT. Equally, if I or any members of my family feel ill or have any symptoms I may also have to cancel your appointment at short notice. 

We still use lovely high quality towels and sheets on the massage bed as these are always changed and washed at 60 degrees after every client.  In line with advice, they are now stored outside of the treatment room to prevent cross contamination.

I always try to make your treatments as comfortable and enjoyable as possible and COVID-19 has added a new level of awareness for us all in terms of safety. If you have any concerns please let me know and I will do what I can to help.

your appointment

  1. Please do not arrive early  unless you have been able to contact me first.  If you are early, it may mean you come into contact with another client, unnecessarily compromising you both and limiting the time I have to carry out the necessary clean down procedures between appointments.

  2. All surfaces that you may come into contact with here such as the stair case hand rail, light switches, door handles, treatment room furniture, bathroom etc. are all cleaned using disinfectant products between each appointment

  3. Please arrive to your appointment wearing a face covering if you wish though currently this is not mandatory.

  4. Track and Trace - We have your contact details as part of our booking and consultation process and I maintain a diary so rest assured we would be able to contact you if needed in case of infection .

  5. We no longer do temperature checks as a matter of course but this is available if you wish.

  6. The window is kept open in the treatment room between clients for ventilation and where comfortable, will also be left open during treatments. 

  7. The upstairs bathroom is only used by clients in opening hours and is cleaned in between. Please wash your hands in line with NHS and Public Health guidelines - there is basket of clean single use towels under the sink and another basket for used towels. Hand and arm washing up to and including the elbow  has always taken place before the start of your treatment and I do this as a matter of course immediately following the end. Hand sanitiser at the front door and in the treatment room is available for you to use.


None of our usual treatments are currently restricted.
Should you have concerns, treatments that can be carried out face down will minimise our face to face contact.

In line with guidelines we are able to offer facial massage and  Pregnancy Massage  provided you are beyond 14 weeks and have no underlying health conditions.

If you normally pay by cash and wish to continue, you may do so - virologists say cash is no higher risk than touching your phone or any other surface!
Equally if you prefer to switch to payment by bank transfer that is also absolutely fine and we can arrange this at your appointment.

Before you attend

Before attending your appointment you must be able to confirm the following statements:

1. I, nor anyone I live with or care for, has tested positive for COVID-19 in the last 14 days and are not awaiting COVID-19 test results.

2. I nor anyone I live with or care for, has not experienced, in the last 14 days, any of the following symptoms of coronavirus (COVID-19):

- New continuous cough
- High temperature (37 or above)
- A loss or, or change in, normal sense of taste and smell (anosmia)
- Muscle aches (those not associated with physical over-exertion)
- Sore throat
- Shortness of breath
- Chills
- A new or unusual headache
- Any gastrointestinal symptoms such as nausea/vomiting, diarrhea or loss of appetite

3. I am not currently advised by any health professional or guidelines of COVID-19 to self-isolate or quarantine and have not received a shielding request letter. (Or I have been given the all clear following my shield request).

4. I nor anyone I live with or care for has returned from a foreign country in the last 10 days.

5. There is no other reason that I know of that my visit to Just Massage may lead to the spread of Covid-19 infection.

6. I accept that by visiting Just Massage, I do so at my own risk and that Just Massage cannot be held responsible for the potential expose to and infection by COVID-19.

If you are unable to agree with all of the above YOU MUST CANCEL YOUR APPOINTMENT and follow Government guidance.

and from here....?

As ever, I will continue to update this page in line with changing advice or mandatory rules from Government, emerging best practice and trusted colleagues regarding safe practice and will amend these procedures as necessary. 

As ever, thank you all for your wonderful support, messages, love, good wishes and appreciation...its what keeps us are all amazing!!

Judy Xx